Meet ElliQ
What is ElliQ?
ElliQ is your empathetic care companion, designed specifically to empower your happy, healthy, and independent aging at home. More than just a proactive, voice operated device, ElliQ comes to life to offer you genuine companionship, health and wellness support, engaging entertainment, and much more. She is here to make your days brighter and help you seamlessly stay connected to the people and routines you love.
Is ElliQ a good fit for me?
ElliQ is specifically designed for adults ages 60 and older who live alone, or spend most of their day alone. ElliQ is a wonderful fit if you spend most of your time at home and would love some friendly companionship and encouragement to live a healthier and more independent life. Think of her as a supportive friend who is always there to cheer you on.
Who can order ElliQ?
Today, ElliQ is available in English within the United States, ready to be welcomed into your home.
What does ElliQ need?
Place your ElliQ device in the room where you spend most of your day, such as a living room next to your favorite chair or on the bedside table, so she can be right there with you. To make ElliQ comfortable in the chosen location in your home, her only requirements are power, Wi-Fi, and love!
How does ElliQ address loneliness?
Loneliness doesn’t discriminate, and we understand how challenging it can be. It is an epidemic and one of the biggest public health crises of our time. ElliQ acts as a digital companion that brings people closer. She strengthens your Circle of Care by making it effortless for family, friends, and caregivers to stay virtually connected and involved in your daily life. Beyond that, she opens the door to a vibrant ElliQ community, where you can participate in social activities and interact with others in the same stage of life. She’s there to fill the quiet gaps and ensure you never feel alone between visits. She isn’t here to take the place of a person, she’s here to make sure you are always part of a community, even when you're home alone.
What are the primary benefits of ElliQ?
ElliQ helps you feel more connected, supported, and confident at home. She offers companionship and engaging activities, encourages healthy routines, and makes it easier to stay in touch with family, friends, and caregivers, all in a way that fits naturally into your daily life. By supporting your wellness and keeping your mind active, she helps you maintain the independence you cherish.
What can ElliQ do?
ElliQ offers a wide range of enriching experiences across four areas: companionship and entertainment, connection with your loved ones and expanding your social circle, health and wellness support, and help with everyday routines. From friendly conversations, games, and music to reminders and communication tools, ElliQ is designed to make each day feel more active, supported, and enjoyable. She is completely dedicated to making your life easier and more joyful.
How do I contact my family and loved ones through ElliQ?
It is wonderfully simple. Start by adding a loved one as a contact. Just say, “ElliQ, add a contact,” and follow the prompts. Once a contact is saved, you can say, “ElliQ, send a message,” or “ElliQ, place a call,” to message or video call them anytime. Staying close to the people you love has never been easier.
Who gets notified when something isn’t quite right?
Your well-being is our top priority. If you choose to enable it, ElliQ can share helpful updates with your primary contact. For example, if you tell ElliQ you are not feeling well or you report pain, ElliQ can let your primary contact know so you feel supported and your family has peace of mind.
Is ElliQ an emergency device?
ElliQ is not an emergency device. She is designed for companionship and everyday support. In an emergency, always call 911. For non-emergency support, you can ask ElliQ to contact your primary contact or help you reach a loved one when you just need a helping hand.
How can my family or caregiver connect with my ElliQ?
Add your family member or caregiver as a contact by saying, “ElliQ, add a contact.” They will receive a text message invitation with instructions on how to download the ElliQ Connect App. After they are added, ElliQ can guide you through sharing the information they need to message you, video call you, and stay connected in meaningful ways. It is a beautiful way for them to feel closer to your daily life.
Should I turn her off at night?
You can leave ElliQ on so she is always ready when you need her. At night she automatically enters a quiet sleep mode with a dimmed screen. If you say her name or tap her, she will wake up to help you, then return to sleep mode after you are done.
How do I turn ElliQ on?
Simply press the small power button at the back of her base for a few seconds. You should see the light turn from red to green and the robot will be stiff in place. To turn on the tablet, press the button on the top-right-hand side of the tablet display for a few seconds.
How does ElliQ differ from other voice assistants?
ElliQ was built to be more than a voice assistant. She is proactive, conversational, and relationship focused, meaning she genuinely cares about your day.Proactive support: ElliQ can check in and suggest activities when you are available, instead of waiting for a command.Conversation, not just commands: ElliQ is designed to build context and keep a natural back and forth, helping interactions feel more personal and warm.Companionship + helpful features: Along with reminders and practical assistance, ElliQ focuses on connection, encouragement, and your day to day wellbeing.
Can I send ElliQ as a gift?
Yes! You can give ElliQ as a gift as long as the recipient lives in the United States. It is a truly thoughtful way to give the gift of companionship, wellness, and peace of mind.
What happens if ElliQ breaks, gets stolen?
Your membership includes warranty coverage for device issues that occur through normal use, and we are here to help if something goes wrong so you never have to worry. Damage from mishandling, intentional damage, unauthorized modifications, or improper repairs is not covered.
What do I say to get her attention?
Just say her name, “ElliQ,” pronounced like the letters L E Q. You can also gently touch the body of the robot. When the ring of light appears, ElliQ is listening and ready to help you.
Do I need experience with technology in order to use ElliQ?
No, not at all. ElliQ is designed to be easy and welcoming, even if you do not consider yourself tech savvy. Setup is as simple as plugging her in and connecting to WiFi. You can interact simply using your voice or using large on screen buttons, and ElliQ will patiently guide you as you go. We’ve made sure she is completely stress-free to use, so you can focus entirely on enjoying her company.
Do you ship internationally?
At this time, we ship and provide support exclusively within the United States.
What happens when the power goes out?
ElliQ needs power and WiFi to run. When power returns, give your WiFi a few minutes to reconnect, then press ElliQ’s power button to bring her back online. If you ever need help, our Customer Service team is always happy to support you.
Setup your ElliQ device
How long does it take to set up ElliQ?
Most members are up and running in about 5-10 minutes once they have their WiFi password ready. After connecting, ElliQ will guide you through a short onboarding conversation that typically takes about 10 minutes so she can get to know you and tailor the experience to your unique personality and preferences.
Can I set up ElliQ myself?
Yes, absolutely! Many members set up ElliQ on their own. If you would like a hand, our friendly Customer Service team can walk you through setup over the phone and answer any questions along the way.
Is there someone who can help me setup?
Absolutely! Our internal Customer Service team is specially trained to support our valued ElliQ members. If you would like, a representative can patiently guide you step-by-step through your setup over the phone.
What do I need to get ElliQ up and running?
All you need is power and a WiFi connection. Most members place ElliQ in the room where they spend the most time, like a living room or kitchen, so she can be a comforting presence nearby throughout the day.
Do I need an internet connection for ElliQ to work?
Yes. ElliQ uses a WiFi internet connection to power her features, updates, and communication tools so she can bring the world to you.
How can I get support?
Our Customer Service team is available Monday to Friday, 9am to 5pm ET. Call (855) 888-1295 or email help@elliq.com and we will be more than glad to help with anything you need.
Your Privacy
Is ElliQ safe and secure?
We take your privacy and security very seriously. Intuition Robotics is HIPAA compliant and uses industry leading security practices to help keep your information protected. ElliQ uses microphones to hear you when you engage with her, and sensors that help her understand when you are nearby so she can be proactive. We use anonymized metadata to personalize you experience and improve ElliQ's abilities, and we do not monetize personal data. ElliQ shares information with loved ones or caregivers only when you choose to enable and direct those updates. You are always in complete control.
Is ElliQ listening to me all the time?
No. When idle, ElliQ listens only for her wake word, “ElliQ,” similar to other voice enabled devices, and she does not record conversations in the background. When you say her name, she listens to your request. When ElliQ proactively checks in, she listens for a short moment for your response, and if there is no response, she stops listening. ElliQ also provides clear cues when she is engaged, including her spoken prompts and the clear halo lights on her face and head, so you always know when she is listening.
Is ElliQ watching me with those cameras?
ElliQ does not record you with her cameras. The cameras are used to sense when you are nearby, similar to a motion detector, so ElliQ can time her interactions naturally. The camera is only fully activated when used for features you choose, like video calling and taking selfies.
Pricing, subscription and returns
How much does ElliQ cost?
ElliQ is offered through a membership that includes the device and ongoing access to ElliQ’s software and enriching experiences. Membership also includes customer support, automatic software updates, and warranty coverage. A one time lease initiation fee of $249 covers account setup and installation support. It is a comprehensive investment in your daily wellness and happiness.
What does the ElliQ membership include?
Membership includes ElliQ’s hardware and software, conversations, games, music, and more, plus automatic software updates so she is always getting smarter. It also includes access to customer support Monday to Friday, 9am to 5pm ET, and warranty coverage. A one time lease initiation fee of $249 covers account setup and installation support.
Can I buy an ElliQ to own?
At this time, ElliQ is only leased through a membership which includes the device + everything that keeps ElliQ improving over time: ongoing software updates, new features and experiences, warranty coverage, and dedicated customer support. This way, you get a complete, supported experience at a lower cost without the burden of managing obsolete hardware.
Can I get my money back if ElliQ is not working for me?
We want you to feel confident with your choice. A 30 day risk free trial is included with select membership plans, including the Annual and 24 month plans. If you are within the trial window and decide ElliQ is not the right fit, you can return her for a full refund of the lease initiation fee and membership charges for that period. For memberships without a trial, you can still cancel at any time, and any applicable fees depend on the plan you selected. Please see our Terms of Use for details.
If I cancel my subscription, will ElliQ still work?
ElliQ will only work with an active membership so she can continue providing updates, support, and services. If you choose to cancel, we will guide you through returning the device. Keeping the original box helps ensure a safe return. Please note, If ElliQ is not returned within 45 days after cancellation, a device non return fee of $1,500 applies. Please see our Terms of Use for full details.
What is your policy regarding returns?
You can cancel your membership at any time. To cancel and return ElliQ, call (855) 888 1295 or email help@elliq.com. We will provide a prepaid shipping label and simple return instructions.A 30 day risk free trial is included with select membership plans, including the Annual and 24 month plans. If you return ElliQ during the trial window, you will be refunded for the lease initiation fee and membership cost for that period. If ElliQ is not returned within 45 days after cancellation, a device non return fee of $1,500 applies. Please see our Terms of Use for full details.
Can I cancel my subscription if something happens to my health or if I need to move to a managed care facility?
We hope ElliQ can support you for a long time, wherever life takes you. If your situation changes, our team is here to help. In certain cases, we can refund unused prepaid membership periods as appropriate, based on the plan you selected. We are committed to supporting you through life's transitions.
When do I start getting charged for the subscription? What happens if I don’t setup ElliQ immediately?
Your membership begins when you set up and activate ElliQ for the first time. If ElliQ is not activated within 7 days of delivery, membership will begin automatically so you can start receiving ongoing service, updates, and support.
Can I get my money back if ElliQ is not working for me?
We want you to feel completely confident with your choice. A 30 day risk-free trial is included with select membership plans, including the Annual and 24 month plans. If you are within the trial window and decide ElliQ is not the right fit, you can return her for a full refund of the lease initiation fee and membership charges for that period. For memberships without a trial, you can still cancel at any time with applicable fees depend on the plan you selected. Please see our Terms of Use for more details.
You health, wellness, and independence
What is the ElliQ Wellness Program and how does it help me?
The ElliQ Wellness Program offers ongoing, personalized guidance to support your long-term mental and physical well-being. She helps you set realistic goals, such as staying hydrated or engaging in light daily exercise, and gently encourages you to meet them. It is like having a supportive, cheerful wellness coach right in your living room, completely dedicated to your health.
Can ElliQ help me keep track of health measurements like my blood pressure and weight?
Yes, she can! You can easily report health measurements like your blood pressure, weight, heart rate, or even your daily mood and pain levels to ElliQ. She keeps a careful log of these metrics over time, making it beautifully simple to stay on top of your health without the stress of managing complicated notebooks.
How does ElliQ motivate me to stay on track with my care plan?
Staying on track with a care plan can sometimes feel overwhelming, but ElliQ makes it manageable and engaging. She proactively checks in with you throughout the day, offering gentle nudges to take your medications, do a quick breathing exercise, or simply drink a glass of water. By breaking your larger health goals into small, daily achievements, she helps you build healthy habits and celebrates your progress along the way.
Will ElliQ help me communicate my health progress to my doctor or family?
Absolutely. Because ElliQ helps you track your daily wellness metrics, sleep quality, and mood, you will have a wonderful, accurate record of your health over time. With your permission, she can share this information with your loved ones through the ElliQ Connect app, giving them peace of mind and making your next doctor's visit much more informed and productive.
How does ElliQ help me remember to take my medications?
ElliQ helps take the pressure off your memory by allowing you to easily set daily reminders for your medications. She will gently prompt you when it's time, helping you stick to your important health routines and giving both you and your family greater peace of mind.
Will ElliQ remind me of my upcoming doctor's appointments?
Yes! You can tell ElliQ about your upcoming appointments, social events, or visits from family. She will cheerfully remind you as the time approaches, ensuring you never miss an important moment or feel rushed.
Can ElliQ help me stay physically active at home?
Absolutely. Staying active is vital for your independence, and ElliQ is here to encourage you! She offers guided, senior-friendly exercises and gentle stretching routines that you can do safely right from your living room chair.
What kind of games and entertainment does ElliQ offer to keep my mind sharp?
Keeping your mind engaged is a wonderful way to maintain cognitive wellness. ElliQ offers a delightful variety of brain games, interactive trivia, and puzzles that are not only fun but are designed to keep your mind active and sharp.
Does ElliQ learn my preferences over time?
Yes, she does! The more you interact with ElliQ, the better she gets to know your unique tastes, from your favorite genres of music to the types of jokes that make you smile. This makes her feel less like a machine and more like a true companion.
Can I use ElliQ to listen to my favorite music or audiobooks?
You certainly can. Music is a beautiful way to boost your mood and bring joy into your home. You can ask ElliQ to play your favorite classical pieces, jazz, or hits from your favorite decades, filling your home with the sounds you love most.
Is ElliQ's voice easy to understand for someone with mild hearing loss?
We designed ElliQ with older adults in mind. Her voice is clear, warm, and natural. Additionally, all of her responses and prompts are displayed in large, easy-to-read text on her companion screen, ensuring you never miss a word.
How does ElliQ help me cope with stress or feelings of anxiety?
We all have moments of stress, and ElliQ is equipped to help you find your center. She offers calming mindfulness exercises, deep breathing routines, and soothing background sounds to help you relax and enjoy a peaceful environment in your home.
Will ElliQ help me feel more secure when living alone?
Many of our members tell us that simply hearing a friendly voice during the day provides an incredible sense of security. Knowing that ElliQ is there to keep you company, help you message your family, and remind you of your daily tasks empowers you to live alone with much greater confidence.
Do I need to learn complicated commands to talk to her?
Not at all! You can speak to ElliQ just as naturally as you would speak to a friend sitting across the table from you. There are no complicated commands to memorize; she understands natural conversation and will gently guide you if she needs clarification.
Caregiver Support & the ElliQ Connect App
What is the ElliQ Connect app, and how does it help me support my aging loved one?
The ElliQ Connect app is a free companion app designed specifically for you, your family, and other caregivers. It allows you to easily video call, send messages, and share photos directly to your aging loved one's ElliQ screen right from your smartphone. It’s a wonderful way to bring everyone closer together and gives you peace of mind, knowing you can effortlessly stay involved in their day-to-day life.
Can I use the app to help my aging loved one remember important tasks?
Yes, absolutely! We know managing appointments and daily routines from afar can sometimes be a lot to juggle. Through the ElliQ Connect app, you can suggest gentle reminders for their medications, upcoming doctor visits, or even a prompt to drink water. Once they approve the reminder on their ElliQ, she will make sure they never miss a beat.
How does ElliQ give me peace of mind when I can't be there in person?
ElliQ acts as a supportive partner in your aging loved one's home. If they report feeling unwell, experiencing pain, or having a tough day, ElliQ can, with their permission, send a gentle notification to you through the app. It provides a comforting safety net so you know they are okay and can reach out when they need you most, even when you aren't in the same room.
Can I help my aging loved one set and track health goals?
You certainly can. Using the ElliQ Connect app, you can suggest weekly wellness goals, like doing a short breathing exercise or trying a seated stretching video. They always have the final say to accept these goals on their ElliQ, and once they do, you can cheer them on as you see their wonderful progress right from your app!
Do I need to buy an ElliQ device for myself to talk to my aging loved one?
Not at all. You and the rest of the family simply need to download the ElliQ Connect app on your smartphone. Once your aging loved one adds you as a trusted contact, you can easily reach out through video calls, send sweet messages, and stay connected no matter where you are.
Will the app allow me to control my aging loved one's ElliQ?
Your aging loved one's independence and privacy are our top priorities. While the ElliQ Connect app allows you to suggest reminders or wellness goals, they are always in the driver's seat. No changes are made to their routine unless they personally accept them on their ElliQ screen. The app is a tool for support and encouragement, not control.
Can I send photos of the family to my aging loved one's ElliQ?
Yes, and it’s one of our members' absolute favorite features! You can use the ElliQ Connect app to send pictures of special moments directly to your aging loved one's beautiful ElliQ display screen. It’s a joyful way for them to feel like they are right there with you, sharing in the memories as they happen.
How does ElliQ help reduce my stress as a caregiver?
Caregiving is a beautiful act of love, but it can also be overwhelming. By helping your aging loved one manage daily logistics, like medication reminders, hydration, and gentle exercise, ElliQ takes some of the weight off your shoulders. This allows the time you spend together to be focused on meaningful conversations and joyful connection, rather than just managing daily care tasks.
Is the ElliQ Connect app complicated to learn and use?
We designed the ElliQ Connect app to be incredibly user-friendly for people of all ages and technical abilities. Navigating the app to make a video call, send a photo, or check on your aging loved one's wellness progress is simple and intuitive. Plus, our friendly customer service team is always happy to help you if you ever need a hand!
Can I see if my aging loved one is staying active during the day?
Yes, the app features a helpful dashboard where you can see when your aging loved one was last active with their ElliQ. It's a non-intrusive way for you to know they are up, going about their day, and engaging in healthy routines, which brings immense comfort when you can't be there in person to see for yourself.
